Position Title:

Retail Specialist

Position:

대리~과장급

Location:

Seoul

Reporting to:

Retail Manager

Functional reporting to:

Staff under responsibility:

Job Summary:

She/He manages and monitors the Stores’ activities in order to maximize sales and guarantee profits through an accurate cost management

Guarantees a regular support to the Retail Manager and the Area Manager

Sales

• Support the RM/AM in sharing annual and monthly business objectives with the Store Manager and assures weekly and monthly follow-ups proposing and implementing eventual corrective actions
• Proposes and implements actions with the extent of supporting/increasing sales even by using the synergies among Stores (e.g. sharing clients, etc.)
• Support the Retail team in monitoring  through KPI analysis, the LP stores identifying the under-performing ones and implementing corrective actions to ameliorate their performance
• Analyze store business processes and identify opportunities for improvements that increase profitability or efficiency.
• Constantly communicates the importance of Loro Piana “Selling Excellence” to the Store Staff
• Is actively involved in the monthly sales closing operations with Department Stores.
• Is responsible for gathering competitor’s performance from each of our store managers.
• Guided by RM/AM supervision is supportive in store operation tasks.

Selling Excellence

• In cooperation with RM/AM assures and monitors the stocks’ organizational standards (layout and product positioning) defined by the Stock Keeping training

• In cooperation with RM/AM is supportive in the constant follow up and implementation of selling excellence guidelines and practices

Client Management and CRM

• She/He is supportive in the process of CRM KPI analysis
• Cooperate in eventual opportunities regarding in-store events, coordinating with the competent Functions, keeping himself constantly updated regarding the market and the reference competitors.
• Once agreed with RM/AM communicates and shares with Store Staff the activities/actions to hold towards the clients in case of complaints, particular requests, substitutions, etc.

Store Staff

• Supports the training organization in the store, coordinating with the HQ Retail Excellence Function
• Is supportive for the development of a cooperative and efficient workplace environment, assuring a constant dialogue among the HQ, the Store Manager, the Store Staff, the Operations, the Visual Merchandisers and Buyers
• Is constantly active in the application of the legislation regarding hygienic, safety and health conditions of the store in line with company policies, cooperating with the HR Manager and the competent HQ Functions
• Guided by AM supervision verifies personnel planning of the stores guaranteeing a proper management of holidays, extra-hours etc. in order to adequate them to the affluence of client

Internal

·         Retail Manager

·         Area Manager

·         Buyers

·         Visual Merchandisers

·         Store Maintenance & Logistic

·         CRM/MKTG/PR Manager

·         Retail Excellence

·         HR Manager

External

·         Floor managers

·         Passion and high motivation for the Luxury environment and for Loro Piana Brand and products

·         Minimum 3/4 years’ experience in consumer/retail industry  (Luxury sector is a plus), with a demonstrative leadership and management skills

·         Creative and detail oriented with strong communication skills

·         Excellent level of English

·         Strong computer literacy – MS Office (Excel, PowerPoint)

·         전형방법: 1차 서류 전형 → 1차 인터뷰 → 2차 서류 전형 → 2차 인터뷰 → 최종합격

·         제출서류: 국문&영문 이력서, 자기소개서, 경력기술서

·         접수방법: 이메일 접수 (recruit@humanest.co.kr)